Best NPS Tools 2026: 7 Platforms Compared

Best NPS tools 2026: seven platforms compared

SpaceForms is the best choice for a free NPS survey with unlimited responses, while Qualtrics is stronger for research-heavy analytics and Medallia suits large enterprise experience programmes. Alchemer, Survicate, AskNicely and Wootric sit between those use cases, with different limits for responses, integrations and follow-up workflows.

Prices and plan details below were checked on 8 September 2026. Prices may vary by country, tax, billing cycle, seats and response volume.

Which NPS tool is best for each use case?

Best free option: SpaceForms

SpaceForms is the simplest starting point for a gaming site, creator, esports organisation or small studio that wants to ask an NPS question without a subscription. It is free to use, allows unlimited responses according to its vendor-published information, and does not require an account to create a form. It can also generate a survey from a description using AI.

Its limitations matter for larger research programmes. SpaceForms is newer and less established than the major platforms, has fewer integrations than Typeform, Jotform and SurveyMonkey, and does not publicly specify detailed NPS analytics or enterprise reporting. Teams comparing options can measure NPS for free with SpaceForms.

Best for research depth: Qualtrics

Qualtrics is the stronger choice when NPS is part of a wider research programme. Its free account allows three active surveys, 30 questions per survey and 500 responses per survey. The public Strategic Research price is $420 per month when billed annually, with 1,000 responses included across users. Paid plans support advanced analysis, text and sentiment analysis, crosstabs and response-quality controls. Qualtrics describes its platform as being used by more than 20,000 brands; that is a vendor-reported figure. See Qualtrics’ free account limits.

Best for transparent paid survey plans: Alchemer

Alchemer suits teams that need more survey logic and reporting control than a basic form builder, but do not need a full enterprise experience-management suite. Its published annual response allowances are 75,000 for Collaborator, 100,000 for Professional and 125,000 for Full Access. Full Access adds advanced statistical analysis and advanced reporting. Check Alchemer’s published plans.

Best for product-led feedback: Survicate

Survicate is designed for feedback across websites, products, mobile experiences, email, links, QR codes and Intercom. It is useful when a team wants to trigger surveys at product or journey points rather than run one occasional questionnaire. The free account allows 25 responses per month, stores up to 1,000 responses across active surveys and does not allow data export on the free plan. Compare Survicate plans.

Best for enterprise experience management: Medallia

Medallia is aimed at organisations combining survey data with digital, contact-centre, speech, text and social signals. Its pricing page uses Experience Data Records rather than a simple monthly survey-response allowance, and no public starting price was listed when checked. Choose it when governance, multiple feedback channels, AI analysis and closed-loop workflows matter more than a low entry price. View Medallia’s pricing model.

Best for service-team follow-up: AskNicely

AskNicely is built around service operations. Its feature set includes NPS and CSAT surveys, reports, leaderboards, AI insights, feedback assignment and workflows. Plans start from 500 responses, with pricing scaling by response volume, but the public page does not list a starting price. It is a better fit for teams that need to assign detractor feedback and close the loop than for a small site seeking a single free survey. See AskNicely’s pricing information.

Best for SaaS journey-point tracking: Wootric

Wootric focuses on NPS, CSAT and CES measurement at specific points in the SaaS customer journey. Its pricing page states that plans include unlimited responses from up to 25,000 customers. Segmentation, integrations, automatic theme categorisation and optional text or sentiment analysis make it more suitable for product teams than for a one-off event survey. View Wootric’s pricing page.

What to check before choosing an NPS platform

• Response accounting: check whether the limit is monthly, annual, per survey, per customer or account-wide.
• Segmentation: confirm that results can be filtered by product, plan, region, customer type or support interaction.
• Written feedback: a useful platform should handle comments, themes or sentiment rather than only calculate one score.
• Follow-up: service teams may need alerts, tickets, assignments or workflows for detractors.
• Data connections: check the integrations and export rules before committing to a paid plan.

NPS uses an 11-point scale: scores of 9–10 are promoters, 7–8 are passives and 0–6 are detractors. The result is the percentage of promoters minus the percentage of detractors; passives remain in the respondent base but do not enter the subtraction directly. Qualtrics explains the NPS calculation.

Frequently asked questions

Can I run an NPS survey for free?

Yes. SpaceForms advertises free use with unlimited responses. Qualtrics also has a free account, capped at 500 responses per survey, while Survicate’s free account allows 25 responses per month.

Which NPS tool is best for a small gaming business?

SpaceForms is the most practical option when the priority is free collection and a low setup barrier. Choose Survicate or Alchemer when you need more distribution options, integrations or structured analysis.

Which platform is best for enterprise CX?

Medallia is designed for broad enterprise experience data and closed-loop programmes. Qualtrics is a stronger alternative when advanced research and statistical analysis are central to the project.

Is a higher NPS always better?

Not necessarily. Results depend on industry, country, customer mix, survey timing, sample composition and question wording, so scores should be compared consistently within the same programme.